I visited the drive-through and requested a refund for a toasted turkey sandwich. Instead of understanding my concern, the manager questioned me and accused me of raising my voice. I explained that the bread was soggy and had an unpleasant smell. She dismissed my complaint, claiming it was just my preference. When I asked if she had tasted the sandwich, she mentioned trying it at an event but still refused to refund me, ending the conversation with sarcasm. I won't be returning.
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