Awful service received here. I ordered a cheese toasty as I am vegetarian. They young asian colleague used the yellow chopping board and knife. Only spent less than £6 and when i made a complaint they offered me two free drinks which is unacceptable. Complaints team kept sending me a template to get the complaint off their desk. When I asked for CEO to look at the complaint I kept getting fobbed off with someone else. Eventually went to the frenchise who said they checked the CCTV and they used the correct board even though I seem them use the wrong one. Offered for me to view the CCTV but I was visiting family 35 miles away. pointless to view over a £6 product. I go once a week and it is a shame that I've been made to be a lier when I say the truth. This time I have lost all interest in Costa.
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