costacruises.com

1.6
1.6 Based on 21 reviews

...

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Disappointing Service and Hygiene Standards

I traveled on this ship recently and had a troubling experience at one of the restaurants that significantly affected my perception of the cruise line. During a snack service, a waiter abruptly cleared a plate from my girlfriend without asking if she was finished. This rude behavior was repeated with other guests as well. When I sought to report this, he left the area, making matters worse. A supervisor later addressed the situation, but it failed to resolve the core issue of disrespectful service. Throughout the cruise, I noticed ongoing lapses in courtesy and hygiene, such as dirty tables and poor food quality. This does not reflect the standard the cruise line promotes. I formally complained while on board but received no meaningful response afterward. Based on my experience, I cannot recommend this cruise line to anyone expecting basic respect and service.

1
Date of experience: Nov 13, 2025

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