I genuinely enjoy the products. Their apparel is great and well-priced, and their sunglasses are durable. However, my concern lies with their customer service, particularly the Crew Points reward program. I've been ordering from them for at least two years and have enrolled multiple times, yet I can’t find where my points are. When I inquired today, they claimed I wasn't enrolled and couldn’t credit me for the substantial amount I've spent. This is unacceptable. The support team did nothing to resolve my issue. I’m reconsidering my future purchases despite my fondness for the products.
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