Someone fraudulently ordered something using our Costco Canada account. It was a whole week of dealing with this nonsense and being told it was handled. It wasn’t. The item was actually delivered to our address (Costco told us that criminals do this and then alter the delivery address after the fact but they couldn’t with this one because we changed every single password we had) and we took it into a warehouse to get a refund (it was over $500) they refused to refund us saying they never received payment even tho that money was charged to our card. So now our bank is on the hook for the fraud. And we were treated like criminals from the warehouse staff and also whoever we had to deal with on the phone every single time we called about this. It’s disgusting how we have been members since the 90’s but we are portrayed as the ones who committed the fraudulent purchase.
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Costco Wholesale operates an international chain of membership warehouses, carrying brand name merchandise at substantially lower prices than typical retail.
