I've always valued the company and frequently shop there, but I will no longer order online from their Canadian branch or any service using UPS. They incorrectly noted that we wanted to pick up our order, and my husband couldn't reach anyone to clarify. The delivery was over a week late, and I received a call at 4:30 PM asking if I could pick it up from the highway. I was shocked and worried we might not receive our order. It was dark, and we live at least 10 minutes from the highway. I drove there, keeping my husband on the phone for safety. After the driver loaded the items, he asked me to sign, but I refused. I expressed that in my 13 years here, I'd never faced such an unsafe delivery situation before. It was unprofessional and frightening. I was extremely frustrated with the entire experience. The delivery service was terrible! In contrast, another item we ordered from the company was delivered on time and right to our home.
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Costco Wholesale operates an international chain of membership warehouses, carrying brand name merchandise at substantially lower prices than typical retail.
