I ordered a washer from a retailer with a scheduled delivery window of 3–5 PM. Throughout the day, I received three calls pushing the delivery back, only to ultimately be informed that it wouldn’t arrive at all. The following day, a representative told me that the washer was never even loaded onto the truck, which meant it couldn’t have been delivered despite the repeated “updated” arrival times. The retailer processed a refund, but the misleading information, wasted time, and complete failure to deliver were extremely frustrating. I expected better communication and reliability for such a significant appliance purchase.
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Costco Wholesale operates an international chain of membership warehouses, carrying brand name merchandise at substantially lower prices than typical retail.
