Dreadful experience! While the initial consultation was lovely, the owner himself visiting our home twice to provide a quote, thats where the positives ended. We signed in November and were told it would be February for the install. Start of Feb, no contact, I had to chase them to make arrangements. We were told the install of 13 windows would take 2 days (!!) but took the week off work to be sure. I could write a book but ultimately the install took about 2 weeks. The fitters were double booked and turned up late, then didn't come at all the first weekend. They said our old windows were hard to get out, which is probably why they decided to smash out 2 windows at the back of the house. I am still picking up shards of glass over a week later, and after 5 hoovers! I found a small shard on my baby's foot yesterday and my husband also stepped on one. The finish is abysmal, they smashed my bathroom tiles, left plaster all over my floors, gouged holes in my walls and damaged my window sills. As for the absolute STATE of my garden, our dogs couldn't be let out until it was cleaned up and even then, glass shards were still everywhere. My husband has had to take more time off work to powerhose and make safe the garden area. I laid this all out to Brendan in fittings, to be told he would "try" to get management to call me. Days later I had a missed call in the middle of the working day, and nothing since. I won't be following up with them, what's the point.
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Costello Windows produces unique and beautiful A-Rated products for the residential market. We will transform your home with products that look stunning and perform to the highest standards. All our products are tested in the UK using British Standard Testing. Our window systems are designed to be aesthetically pleasing and to add a massive wow factor. We measure, manufacture and fit all products. Our fitting teams have worked for us for many years and have a wealth of experience. Costello Windows manufactures every facet of the final product in-house from a 13 acre factory located in Glin, County Limerick. We have been in business since 1979. Costello Windows employs a set of 50 skilled employees. We have a specific belief that quality, innovation and service are vital to success, every day we look to improve. Great customer service and customer care comes first at Costello Windows. For Trade companies please look at our Kit-Fab Supplies website.See more
