The product quality is commendable, but the customer service experience was disappointing. I placed my order at the beginning of August, yet it only arrived in mid-December, despite a promised delivery window of four weeks. I had to reach out for updates, as I received no proactive communication from the service team. They informed me that my shipment missed the overseas dispatch due to an error. I accepted this and requested a new estimate, which was set for another 4-5 weeks with a promise of priority handling. After waiting another four weeks for an update, I learned that my shipment had been missed again and would be prioritized in the next batch due in four weeks. Although bad weather caused a two-week delay, I ended up waiting 18 weeks for what was initially a four-week promise.
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