★☆☆☆☆ Extremely Disappointed – Poor Delivery & Customer ServiceI placed an order with CozyHouse on July 8th and was told it shipped on the 10th. By the 14th, I still hadn’t received it and contacted them. I was told to “just wait,” despite the tracking showing conflicting and unclear updates.I reached out to the courier (Evri) myself, who admitted they had lost the package. When I asked CozyHouse for a refund or a replacement, they refused—hiding behind their shipping policy and refusing to take accountability.Instead of resolving the issue or contacting the courier themselves, they kept sending me the same tracking link and brushing me off. For a company that claims to care about customers, this is a terrible way to handle lost parcels.I’ve now had to chase both the courier and CozyHouse, wasting time and money for a product I never received. Most reputable companies would’ve either refunded me or resent the item by now. I won’t be shopping here again.
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Cosy House Collection offers a wide variety of high quality and affordable home goods. Bed sheet sets, bamboo pillows, durable rugs, duvet covers and many more.
