Review Time
The reviews on their website must be fake. I got double charged for my order a couple of weeks ago and still sending emails to try and get money back for part of an order which was never received. Alongside this the pillow cases I DID receive are such poor quality, I requested to return and my request has been declined even though there website says “hassle free returns”. This has been anything but hassle.
Avoid this seller! I ordered a luxury bedding set on December 16th, and it still hasn’t arrived. I've tried reaching out several times via email, live chat, and phone, but I've received no response. I do not recommend using their services!
I just purchased a set of king split everyday bed sheets. Love them. Constructed well, fit well, washed well. I purchased two sets of bamboo sheets and this time I purchased the everyday sheets from Cosy House and will purchase again in the future. Excellent company.
I ordered a set of sheets a year ago. Due to the number of other sheet sets I own, this set has only been washed about 5 times since I am not home for 4 months each year.The sheets were completely pilled after the most recent wash. I wrote to the company and they asked for pictures. These were sent showing very clearly the issue.Then , I got an e-mail asking me 1) the temperature of the water2) the temperature of heat of the dryerDo they really think that after 53 years of marriage I don't know how to wash sheets???They offered no refund but a 20% coupon for a future order.I would NEVER order from them again and will tell anyone looking for new sheets not to order from Cosy House.
I use Bamboo sheets and have done for years and love them bought from M & S and John Lewis all still going strong after many washes, was told of Cosy House sheets so decided to try them. They came quickly and were packaged nicely. But that’s where it ends up! After following washing instructions, and after 2 washes they bobbled , so I complained and after sending pictures of my washing program and the sheets received another set , but hey ho 2 washes in the same thing happened so both sets are now in the bin !!!! Friends and family who bought them have all had the same problem. Bamboo sheets sets are a fabulous product if bought from the right company .
I purchased a white kingsize Bamboo Sheet Set and a set of white Luxury Bamboo Pillowcases. Unfortunately my wife did not want plain bedding but something with a pattern. (should've known better).I contacted customer services about returning the items and got a reply almost straight away from Alex.Not only did they give me a refund but told me to donate the bedding to a charity rather than returning them......Amazing, Well done CosyHouse
★☆☆☆☆ Extremely Disappointed – Poor Delivery & Customer ServiceI placed an order with CozyHouse on July 8th and was told it shipped on the 10th. By the 14th, I still hadn’t received it and contacted them. I was told to “just wait,” despite the tracking showing conflicting and unclear updates.I reached out to the courier (Evri) myself, who admitted they had lost the package. When I asked CozyHouse for a refund or a replacement, they refused—hiding behind their shipping policy and refusing to take accountability.Instead of resolving the issue or contacting the courier themselves, they kept sending me the same tracking link and brushing me off. For a company that claims to care about customers, this is a terrible way to handle lost parcels.I’ve now had to chase both the courier and CozyHouse, wasting time and money for a product I never received. Most reputable companies would’ve either refunded me or resent the item by now. I won’t be shopping here again.
This “bamboo” bedding is not worth the money, it’s mostly cheap man made fibre and very thin. There were raw edges on the pillowcases and after a couple of uses the bottom sheet has rubbed up and bobbled which makes it uncomfortable.
I ordered from them last week and paid for express delivery and I have still not received this, I have contacted them everyday asking for updates, you can not talk to anyone it is either a robot or you have to wait days for a response for it to just be a standard text with no care or consideration.They have taken my money and I have no product just keep saying it's in transit, this is fraud as I've paid for a product but not received it.They have said they will refund me the £3 for express delivery but still not received this so I don't expect anything.I will never be ordering from them again, and I reccomed you go elsewhere as its not worth purchasing with this company, it's nothing short of theft.
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Cosy House Collection offers a wide variety of high quality and affordable home goods. Bed sheet sets, bamboo pillows, durable rugs, duvet covers and many more.
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