Don’t buy from this company if you want an easy transaction with easy returns. I tried to return a bag and you have make a request first before you make the return. Despite contacting the company, they didn’t reply to me at all, so I went via my credit card company who opened a dispute and gave me a credit on my card. It was only then that they decided to reply to me citing ‘system issues’. I then returned the bag and when they confirmed it was received, they then asked me to close the dispute despite not giving me a refund, saying they couldn’t do it whilst the dispute was in place. I contacted my credit card company and they said this was untrue. They continued to contact me asking me to cancel the dispute and I continued to tell them that my credit card company said that they can refund and then the cc company will automatically cancel the dispute. After weeks, I am now ignoring them. Do Not buy from this company!!
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