UK BUYER BEWARE!I purchased a couple of bags at the end of March. I wasn’t entirely happy with one of them and contacted Cote & Ciel for details on how to return. I was given an address, phone number and email contact which was all duly completed on the customs forms. When ordering there is no mention of potential customs charges to return an item. If there had been I would not have ordered at all. I wasn’t required to pay any customs charges when sending the item back but the bag has now been sitting in Netherlands Customs since 14th April. I contacted the Customs Office and they say they have tried to contact Cote & Ciel but have had no response. As per post Brexit rules there should be no customs duties to pay as I am returning an item to the EU country of origin. Cote & Ciel have ignored my last 3 emails asking for an update. I find myself now out of pocket - the cost of the bag €220 plus the return cost £25 and no bag!DO NOT PURCHASE IF YOU ARE UK BASED AND WANT TO POSSIBLY RETURN!
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