A company that does not live up to expectations. I made a purchase and fully paid for it including shipping (FOC) to Singapore. They promise up to 6 days of delivery.Fast forward 8 days later. There is no notification of shipment and the item did not reach me. I complained to their customer service with the order number CC-APAC-S-15029 and their support officer Rosy refused my refund and taking my money hostage despite failing to meet their own service standard.When I made a comment on their Facebook (coteetciel), it was quickly taken down.Final update: The package was rushed on an overnight delivery with me having to pay 59.05 SGD importation tax.It was brought to my attention by their CS that somewhere in their FAQs (Which I doubt everyone will read intuitively BEFORE purchase), it was stated that there could be an importation tax that was not mentioned in the final receipt.I guess it was my fault for reading their free shipping $0.00 at face value. Lesson learned.
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