My partner bought a hoodie for me, and after one wear and wash, it snagged and pulled. While the customer service agent provided the correct information, I felt that proposing gear tape as a solution was inadequate. There was no acknowledgment of my disappointment, and the strict warranty policy is frustrating given the circumstances. I had a good experience with a previous item, but now I’m hesitant to buy again due to this lack of support. I planned to be a loyal customer, but now I’ll consider other brands with better integrity.
Claim your business profile now and gain access to all features and respond to customer reviews.
We create innovative outdoor products and experiences that fund sustainable poverty relief, move people to do good, and inspire adventure.
