cotopaxi.com

1.8
1.8 Based on 38 reviews

We create innovative outdoor products and experiences that fund sustainable poverty relief, move people to do good, and inspire adventure....

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Tugce Yurtsever
I ordered a backpack. They were never delivered to me and from the moment I recieved a 'delivered' e

I ordered a backpack. They were never delivered to me and from the moment I recieved a 'delivered' email; I emailed them and asked clarification to see to whom it was delivered. Company ghosted me for over a month until I started escalation with my payment provider. Then they provided a forged signature, as an evidence and claimed that it was delivered to me in person while i wasn't at home. Over 2.5 months they on the paper did an investigation, asking me to submit multiple papers saying i didn't receive the products. While informing me that they are conducting an investigation, submitted claims to my payment provider saying investigation was resolved. Such a dishonest company. I have been battling with them over 3 months, no bags, paid hundreds of euros. AVOID IF IT IS A PLAGUE

1
Date of experience: Feb 18, 2026

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Business Details

  • We create innovative outdoor products and experiences that fund sustainable poverty relief, move people to do good, and inspire adventure.

  • language https://www.cotopaxi.com

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