The customer support has been incredibly disappointing. Communication was solely through email, and it took weeks to receive a response regarding my order. It remained in 'processing' for an extended period, and I became concerned after three weeks without any shipping confirmation. I requested to cancel the order since it hadn't been processed yet, but a few days later, I received a reply saying it was too late to cancel because it had shipped. More weeks passed with no order in sight! No delivery confirmation at all. I reached out again via email, as there was no phone number available. They claimed my package was delivered to my front porch on November 4, but that was untrue! There was no package delivered, and my mailman always leaves deliveries in the garage. I contacted them again to resolve this issue. They insisted they had tracking that proved delivery, but the tracking number did not match what was provided earlier. No package, no refund. This service feels like a scam. I am extremely disappointed!
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Fusing fashion and function, shop the best outdoor menswear brands on the market today, so you can stay dry and warm while looking your best.
Cotosen is the leading online store that combines function with fashion, convenience with comfort.
