Typically, I refrain from posting negative reviews, but this situation has genuinely frustrated me. On November 5th, I purchased three bags of my usual multigrain flour from a retailer. Upon opening one, it seemed off, yet I decided to bake a loaf. When sliced, it appeared to lack grains and resembled white bread. The other two bags were the same. I contacted the company via a friendly email, including photos and the production date, highlighting the issue and suggesting they check other bags to avoid further customer dissatisfaction. With years in retail, I understand mistakes happen. However, after a day without a response, I called them. They claimed to have replied via email (they hadn’t) and promised to resend it (they didn’t). They also assured me they would forward my details for verification, but since it was Friday, they indicated I wouldn’t hear back until Tuesday. Disappointingly, I never received a response. When I returned to the retailer on Friday, I noticed bags with the same date still for sale. I pointed out the issue, and upon checking, they found those bags were also missing grains. Today is Monday, and I still haven’t received an explanation from the company regarding the production issue. I feel completely overlooked! After reading several reviews from dissatisfied customers, it seems their lack of response is common unless complaints are made public. Haven’t they learned? While this isn’t a significant financial issue, I tried to help by bringing it to their attention. Customer service should resolve issues, not exacerbate them! Meanwhile, I’m left with three bags of incorrect flour and no clarification. This is why I’m extremely upset. I hope to finally receive a reply, but it’s too late to fix the disappointment caused by their lack of response. Nonetheless, I may continue to use their products.
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