Review Time
Rarely do I take the time to leave negative feedback, but this experience has genuinely frustrated me. On November 5th, I purchased three bags of my usual multigrain flour from a local store. Upon opening one, it appeared off, but I went ahead and baked a loaf. When I sliced it, I discovered it lacked grains and looked like white bread. The other two bags were the same. I contacted the supplier with a polite email, including photos and the production date, pointing out the issue and suggesting they check other bags to avoid further customer dissatisfaction. With 35 years in retail, I understand mistakes can happen. However, after a day without a response, I called them. They claimed to have sent a reply via email (which they hadn't) and promised to resend it (which they didn’t). They also assured me they would pass my details for verification, but since it was Friday, they mentioned I wouldn’t hear back until Tuesday, the 9th. Unfortunately, I never received any follow-up. When I returned to the store on Friday the 14th, I noticed bags with the same date and time still on the shelves. I flagged the issue, and they found those bags were also missing grains. Today is Monday the 17th, and I still haven’t received any explanation from the supplier regarding the production issue. I feel completely ignored! After reading multiple reviews from unhappy customers, it appears their lack of response is common unless complaints are made public. Haven’t they learned? While this isn’t a major financial burden or a life-threatening matter, I tried to assist by bringing it to their attention. Customer service should alleviate dissatisfaction, not exacerbate it! Meanwhile, I'm left with three bags of incorrect flour without any clarification. This is why I'm extremely upset. I hope to finally get a response, but it’s too late to fix the disappointment from their lack of communication so far. Nevertheless, I will likely continue to buy from them.
Typically, I refrain from posting negative reviews, but this situation has genuinely frustrated me. On November 5th, I purchased three bags of my usual multigrain flour from a retailer. Upon opening one, it seemed off, yet I decided to bake a loaf. When sliced, it appeared to lack grains and resembled white bread. The other two bags were the same. I contacted the company via a friendly email, including photos and the production date, highlighting the issue and suggesting they check other bags to avoid further customer dissatisfaction. With years in retail, I understand mistakes happen. However, after a day without a response, I called them. They claimed to have replied via email (they hadn’t) and promised to resend it (they didn’t). They also assured me they would forward my details for verification, but since it was Friday, they indicated I wouldn’t hear back until Tuesday. Disappointingly, I never received a response. When I returned to the retailer on Friday, I noticed bags with the same date still for sale. I pointed out the issue, and upon checking, they found those bags were also missing grains. Today is Monday, and I still haven’t received an explanation from the company regarding the production issue. I feel completely overlooked! After reading several reviews from dissatisfied customers, it seems their lack of response is common unless complaints are made public. Haven’t they learned? While this isn’t a significant financial issue, I tried to help by bringing it to their attention. Customer service should resolve issues, not exacerbate them! Meanwhile, I’m left with three bags of incorrect flour and no clarification. This is why I’m extremely upset. I hope to finally receive a reply, but it’s too late to fix the disappointment caused by their lack of response. Nonetheless, I may continue to use their products.
I’ve used this 8-grain flour for many years, and it’s my family’s favorite. It’s flavorful yet subtle, never overpowering any spread or filling, whether sweet or savory. It makes great rolls, baguettes, and loaves, but it shines when toasted. Our breakfast wouldn’t be complete without it.
I’ve been making bread for many years, especially sourdough, and I’ve tried numerous flours with varying success. Learning to make sourdough with my brother, who now lives far away, led me to seek quality flour. Finding it on the company's website was easy. Now my bread tastes as good as it did when made by my brother. Ordering is simple, and the quantities suit my needs perfectly.
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