Rarely do I take the time to leave negative feedback, but this experience has genuinely frustrated me. On November 5th, I purchased three bags of my usual multigrain flour from a local store. Upon opening one, it appeared off, but I went ahead and baked a loaf. When I sliced it, I discovered it lacked grains and looked like white bread. The other two bags were the same. I contacted the supplier with a polite email, including photos and the production date, pointing out the issue and suggesting they check other bags to avoid further customer dissatisfaction. With 35 years in retail, I understand mistakes can happen. However, after a day without a response, I called them. They claimed to have sent a reply via email (which they hadn't) and promised to resend it (which they didn’t). They also assured me they would pass my details for verification, but since it was Friday, they mentioned I wouldn’t hear back until Tuesday, the 9th. Unfortunately, I never received any follow-up. When I returned to the store on Friday the 14th, I noticed bags with the same date and time still on the shelves. I flagged the issue, and they found those bags were also missing grains. Today is Monday the 17th, and I still haven’t received any explanation from the supplier regarding the production issue. I feel completely ignored! After reading multiple reviews from unhappy customers, it appears their lack of response is common unless complaints are made public. Haven’t they learned? While this isn’t a major financial burden or a life-threatening matter, I tried to assist by bringing it to their attention. Customer service should alleviate dissatisfaction, not exacerbate it! Meanwhile, I'm left with three bags of incorrect flour without any clarification. This is why I'm extremely upset. I hope to finally get a response, but it’s too late to fix the disappointment from their lack of communication so far. Nevertheless, I will likely continue to buy from them.
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