As a loyal customer who has purchased multiple vehicles from this dealership, I have consistently found their aftercare to be lacking. While the sales process is smooth, my recent experience with a new vehicle was frustrating. After identifying several issues shortly after purchase, the salesman became unresponsive, leading me to escalate the matter to management, which proved equally unhelpful. My attempts to reject the vehicle were denied, and they insisted on investigating faults despite my explanations. Ultimately, I had to sell the vehicle at a loss. This entire experience has been disheartening, and I advise anyone considering this dealership to think twice, as they prioritize sales over customer care.
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