Review Time
Cottage Inn in Bay City Michigan stole my money. I placed an order for 2 pizzas 45 minutes before they closed and it was supposed to get here by about 9pm. Unfortunately, the food did not arrive. I tried calling, but no one picked up. I tried at least ten times to get through and find out where our food was. No one ever answered. By 9:15 it still wasn't here, so we ordered from somewhere else. WELL. Turns out they did deliver it, but 9:30. The driver didn't even knock, and we didn't know the food was there. My husband found it at about 2am. Cottage Inn is REFUSING to give me back my money ($50), even though this is completely their fault. They want to give me a credit or remake the food. In this economy?? I WANT ALL MY MONEY BACK. NO CREDITS. NO FOOD. MONEY. I also have video of the driver dropping off the food and leaving without a knock. The person who is working today, June 14, at 1:30pm was incredibly rude and was unwilling to help me in the way I needed help. She called *me* unreasonable and unprofessional. Bro it's $50. You have that kind of money but I don't. We will never order from this place again if they don't give me a complete refund. This is so ridiculous.
Had a pizza from here a few times now. Has always been lovely. Custom services has always been wonderful. The owner is always happy to cater to your needs (partner can’t have cheese) Nothing negative to speak about. Will eat from here again :)
Pizza was under cooked gross.Pizza was very soggy wet gross. The toppings were all in big CHUCK'S not good.The onion skin, the tomato core, the yellow pepper coarse and stringy.All these items you clean off and would throw away in your own home were on this pizza.This is the only pizza that I had to spit out the toppings on my plate do too not being able to chew it.The ordering process was a ordeal.English was not there first language.
Not the best pizza but definitely worth a try. I don't think that is much worse or better than a Dominos or Little Caesars, but I don't like ordering always from the same shop. I would probably order again in a couple of weeks but it's definitely not the best.
This is about the stores in Ypsilanti and Ann Arbor in general based upon myself and my friends.Quality has dropped off in the last few years. Even before the Pandemic. Nothing gourmet.Typical chain store food.Sometimes they decide you are out of the delivery area even though they had delivered to you before. Maybe the driver doesn't want to deliver to you today.Don't place large orders. We ordered a couple of hundred dollars a few times a year.Pizzas, wings, bread, salads. Became a regular routine for them to forget the sauces or even a part of the order. We decided to go somewhere else. There were times we made several orders ahead and didn't get some of them. We forgot to process some of them. Sorry.Don't order on football Saturday. 3 hours for a delivery if you even get it. Try to call back to find out where the food is and they may not answer the phone.Drivers taking a phone order can be a nightmare. After completing the order they may ask if you want to add the tip now. If you say no some of them become rude and tell me it's better for me to add it now.Then if there is a problem with the order missing items or being cold it's nearly impossible to get the money back from the store.There seems to be a problem with ordering through the delivery companies. We have ordered through the app and when we call to find out where the food is we are told that the order printed on the copier but not at the station. Then it takes a while to get the money back because the card was processed.
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Cottage Inn Pizza is an American international franchise pizza delivery corporation headquartered in Ann Arbor, Michigan.
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