I had a confirmed booking cancelled by cottages.com with the explanation: “The reasons behind cancellation of your booking is due to the owners of the property have contacted our services to state the property has been temporarily withdrawn on your dates.”
At the time I originally booked, there were plenty of similar properties available. Now, closer to the travel date, comparable accommodation is around £300 more expensive, leaving me significantly out of pocket if I still want to go ahead with the trip.
The only alternatives suggested to me were caravan parks, which are completely unsuitable compared to the 5-bedroom townhouse I had booked. No meaningful support, price matching, or compensation was offered despite the inconvenience and additional cost caused by this cancellation.
Very disappointing experience and a lack of accountability when things go wrong. I won’t be booking through them again.
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