cottages.com

4.3
4.3 Based on 41 reviews

...

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Jon Brown
Awful customer service! I booked a holiday through them back in November 2025, i received an email i

Awful customer service! I booked a holiday through them back in November 2025, i received an email in January 2026 telling me the holiday had been cancelled and no explanation was given. I didn't receice a follow up phone call either... just an email! When i called them it took ages to get through to someone and when i eventually did get to speak to them, the young girl at the end of the phone had no idea what to do or say to handle the situation. I had sent them a complaint back at the beginning of January about it and still over a month later no response. I will not be using this company again!

1
Date of experience: Feb 15, 2026

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