Returns and refunds are not feasible here — the site glitches during the initial step of the returns process across all browsers! I attempted to contact them... I called and was on hold for 10 minutes before the call dropped. The online chat is unresponsive, promising a reply by 'message' (whatever that means). An automated email was sent... but I'm just waiting for a real follow-up before I finalize my full review. Who knows, it might turn out okay.
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