I feel I have been given the runaround by several companies with my issue, with not one them wishing to take any responsibility for the problem.A few weeks ago, I purchased a new perfume to me. It takes me a long time to choose a new fragrance, but a girlfriend was wearing Calvin Klein Eternity, which I loved, so after initially testing the product in a Superdrug store, I purchased a bottle of the Eau de parfum - 100ml from Superdrug online.To my complete dismay, when opened, the perfume had no smell, even if I sprayed liberal amounts – NOTHING, not a hint of anything. I have asked several people for their opinion, with the same conclusion – there is simply no strength of any fragrance and it is certainly nothing like the tester I tried in store. In order that someone from Superdrug would believe there was a problem with the product, I returned to a local Superdrug store to see if they could help me but was instantly referred to the online Superdrug Customer Service team – fair enough! You can’t speak directly to anyone by telephone, so after a lot of faffing about with WhatsApp messages, eventually they suggested I contact Calvin Klein directly, as this was the brand concerned. Calvin Klein were quick to respond but advised that I please contact COTY directly, ‘as they are our Licensed partners and are best suited to assist you in this matter’.They provided me with a link cotyconsumeraffairs.com/Contacting COTY was a whole new ball game with numerous questions asked before I could even state my case. Their response was nothing short of patronising to say the least. Suggesting that perhaps I wasn’t applying the perfume to the thinner areas of skin, where heat emanates more and therefore the perfume would be stronger- ie pulse points - wrists, behind ears and nape of neck etc…. Bearing in mind, that one of the numerous questions I had to answer on their form was age related, it should have been quite obvious that I was no spring chicken and had probably been wearing perfume for some years!!They thanked me for my feedback, implied that by using the perfume with more of their ancillary products, would intensify the smell and finished by telling me that customer satisfaction is a key priority and they hoped their explanation had answered my concerns and given me confidence in the quality of the product…..really COTY, come on!!! Never have I heard such a lot of corporate c*** and I am certainly not satisfied with this lack of customer service. The perfume has NO SMELL, it’s like spraying water on the skin and I am extremely disappointed and very annoyed that I have paid for a product which in no way fulfils it’s purpose.It would be a no star rating from me, if that were possible!
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