Review Time
Professional, kind and helpful service from Melani. My Burberry Her perfume was leaking quite badly which was rusting the spray, it’s less than a year old. Explained this to Coty and attached pictures, receiving a swift reply from Melani offering a replacement. Very grateful thank you!
Poor quality item and very poor customer service. Provided numerous pictures of a sub standard product, dates, order numbers, Rimmel wouldn’t refund nor escalate when requested, this is one of the worst online shopping experiences I have encountered avoid at all costs!
After purchasing my normal Rimmel Nail Polish, I had a weird situation where the nail polish kept separating. I contacted Coty and after explaining and a few details they needed from me they honoured the situation with a replacement. I can only say they were courteous and eager to rectify the situation.... I can only say a BIG thank you to all involved
Rimmel Lip Ink Pen is an absolutely appalling product - three times this was replaced at Superdrug as it ran out after a couple of uses. They told me to write to Coty and after numerous emails, pictures etc, Coty offered me a replacement or something else of the same value. This took 28 days to come from Kent! I opted for another very pricy felt tip pen £9.99 which is what it is, only for it to run out again after a few days. Avoid like the plague ignore the hype, totally useless.
Big thank you to Luis at Consumer affairs team for responding quickly to my emails. Carimg to listen to me. You quickly sent me the product colour ive tried so hard to get. I am so happy can't wait to start wearing the product. Can't recommend Rimmel enough. #13272038
Boots need to scrap this company. I bought a faulty product, which is frustrating enough, then my complaint was dealt with by Coty who replied to me once and never again despite two follow up emails and having compiled purchase receipt, photos and description of faulty item, product number. To have wasted my time like this replying once requesting these things - it would literally have been better to just ignore me from the get go.
I feel I have been given the runaround by several companies with my issue, with not one them wishing to take any responsibility for the problem.A few weeks ago, I purchased a new perfume to me. It takes me a long time to choose a new fragrance, but a girlfriend was wearing Calvin Klein Eternity, which I loved, so after initially testing the product in a Superdrug store, I purchased a bottle of the Eau de parfum - 100ml from Superdrug online.To my complete dismay, when opened, the perfume had no smell, even if I sprayed liberal amounts – NOTHING, not a hint of anything. I have asked several people for their opinion, with the same conclusion – there is simply no strength of any fragrance and it is certainly nothing like the tester I tried in store. In order that someone from Superdrug would believe there was a problem with the product, I returned to a local Superdrug store to see if they could help me but was instantly referred to the online Superdrug Customer Service team – fair enough! You can’t speak directly to anyone by telephone, so after a lot of faffing about with WhatsApp messages, eventually they suggested I contact Calvin Klein directly, as this was the brand concerned. Calvin Klein were quick to respond but advised that I please contact COTY directly, ‘as they are our Licensed partners and are best suited to assist you in this matter’.They provided me with a link cotyconsumeraffairs.com/Contacting COTY was a whole new ball game with numerous questions asked before I could even state my case. Their response was nothing short of patronising to say the least. Suggesting that perhaps I wasn’t applying the perfume to the thinner areas of skin, where heat emanates more and therefore the perfume would be stronger- ie pulse points - wrists, behind ears and nape of neck etc…. Bearing in mind, that one of the numerous questions I had to answer on their form was age related, it should have been quite obvious that I was no spring chicken and had probably been wearing perfume for some years!!They thanked me for my feedback, implied that by using the perfume with more of their ancillary products, would intensify the smell and finished by telling me that customer satisfaction is a key priority and they hoped their explanation had answered my concerns and given me confidence in the quality of the product…..really COTY, come on!!! Never have I heard such a lot of corporate c*** and I am certainly not satisfied with this lack of customer service. The perfume has NO SMELL, it’s like spraying water on the skin and I am extremely disappointed and very annoyed that I have paid for a product which in no way fulfils it’s purpose.It would be a no star rating from me, if that were possible!
I experienced very generous customer service as a bottle of Marc Jacobs perfume started spraying chunks in stead of diffusing it, like it should. I had low expectations as I didn't have the receipt, but despite having no receipt, and only the option to provide some photos and a video, that I figured captured the issue, I got a full refund. That's very generous! I will pay my gratitude in loyalty🌸🌸
I was gifted a bottle of Hugo Boss, the scent parfum at the end of 2022. In june 2023, the perfume stopped coming out of the bottle. On inspection, the spring / plastic bit of the nozzle INSIDE the bottle had broken and therefore prevented use. There was still 80-85% left in the bottle. I contacted Coty by phone and did feel reassured. I got emails from Matteo requesting photos of the bottle, underside etc which I duly sent on. He informed me a replacement would be sent out within 15 working days. I was happy as I loved the perfume. It finally arrived and it was the completely wrong perfume. I went back to Matteo showing him this and he said he would investigate. He came back to inform me the perfume was discontinued in UK and they had no replacements to send me. He then offered to credit my PayPal with £93 to purchase a new one. I accepted this only to be told it would be ANOTHER 15 working days. I waited and waited and it never arrived. I contacted Matteo again to advise of same and was told he would investigate this. He came back and said he believed it was a problem their end, it had been rectified and they would issue the credit again, with ANOTHER 15 working days for it to arrive. Yet again, it has failed to arrive and I’ve contact Matteo AGAIN asking what is going on? He has advised that he will investigate. I have sent countless emails telling them I am feeling fobbed off. I am angry that the product became defective and unusable with so much left in it. I have asked for a phone number to speak to a representative or offered bacs to speed this process up to no avail. Feels like they are happy to acknowledge defective products yet don’t feel compelled to put the situation right. Very annoyed and disappointed at my treatment and have spent the whole summer without my favourite perfume.
Coty obviously does not care !!I had an issue with a Rimmell Product.I sent a complaint and photos and as much information as was available. Surprised they did not ask for my blood group. The product was faulty, end of !! Sent pics and bar code surely that is sufficent?Was repeatedly asked for a code I did not have. They advised it was a 4, 6 or 10 digit number. I took a pic of the bar code - still not enough apparently. I have given up !!Dreadful Customer Service. How sad !!
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