I was gifted a bottle of Hugo Boss, the scent parfum at the end of 2022. In june 2023, the perfume stopped coming out of the bottle. On inspection, the spring / plastic bit of the nozzle INSIDE the bottle had broken and therefore prevented use. There was still 80-85% left in the bottle. I contacted Coty by phone and did feel reassured. I got emails from Matteo requesting photos of the bottle, underside etc which I duly sent on. He informed me a replacement would be sent out within 15 working days. I was happy as I loved the perfume. It finally arrived and it was the completely wrong perfume. I went back to Matteo showing him this and he said he would investigate. He came back to inform me the perfume was discontinued in UK and they had no replacements to send me. He then offered to credit my PayPal with £93 to purchase a new one. I accepted this only to be told it would be ANOTHER 15 working days. I waited and waited and it never arrived. I contacted Matteo again to advise of same and was told he would investigate this. He came back and said he believed it was a problem their end, it had been rectified and they would issue the credit again, with ANOTHER 15 working days for it to arrive. Yet again, it has failed to arrive and I’ve contact Matteo AGAIN asking what is going on? He has advised that he will investigate. I have sent countless emails telling them I am feeling fobbed off. I am angry that the product became defective and unusable with so much left in it. I have asked for a phone number to speak to a representative or offered bacs to speed this process up to no avail. Feels like they are happy to acknowledge defective products yet don’t feel compelled to put the situation right. Very annoyed and disappointed at my treatment and have spent the whole summer without my favourite perfume.
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