coty.co.uk

2.2
2.2 Based on 17 reviews

...

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Wawa
No interest in customer satisfaction at all

I have a new package of Eternity perfume which contains a body lotion, a bottle of perfume (100ml) and a small vaporizer (10ml) for traveling. Both bottles of perfume have totally lost the scent and smell like pure alcohol. As it was a present I cant change it in the shop. First I wrote to Calvin Klein and it took about 2 weeks until I received the reply to contact with Coty. I wrote Coty and after about 3 weeks I received the reply that they may have changed the formula. I wrote them back, that it seems they didn`t read my mail properly. It didn`t smell different, it smells like pure alcohol. It`s been about 2 weeks now and I haven`t received any further reply. I am really annoyed. Not only that I have no perfume and the money has been spent in vain, but as well Coty sends a stupid excuse that obviously has nothing to do with my problem.

1
Date of experience: Mar 16, 2020

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