countryholidaystravel.com

Misleading representative miss selling and Fraud Company

A few days ago, I received a call from Country Holiday Travel India Pvt. Ltd. (CHT) requesting 30 minutes of time with my wife and me to hand over promotional vouchers, stating that these were being offered to individuals who had recently purchased a new car. Due to my busy schedule and lack of genuine interest, I kept postponing the meeting. Despite repeated follow-ups, I finally agreed to meet them at my residence in Thane on Sunday, 11 January 2026, between 12:00 p.m. and 12:30 p.m. During the meeting, the representatives explained their company profile and offerings. I clearly and repeatedly stated that I was not interested in any vacation or holiday membership, as I am aware that such schemes often involve exaggerated claims and limited delivery. They stated that the purpose of the visit was only to explain the redemption process of the complimentary vouchers (couple movie tickets and a 2N/3D stay) and not to sell any membership. I specifically asked whether bookings in their hotels/resorts were genuinely available, to which they responded that their business model was different from Club Mahindra and Sterling Holidays. They further claimed that they own and operate a chain of hotels, including Radisson, Radisson Blu, and Park Hotels, which allegedly gave them a significant advantage over other players. They also stated that they do not deal with The Lalit or Taj group of hotels. The sales representatives, Mr. Mukesh Mishra and his associate Mr. Abhay Singh, appeared convincing and trustworthy. They repeatedly asserted that Radisson and Park Hotels belonged to them, and that they had tie-ups with premium hotels in and around Mumbai such as Dellas and Fariyas, with 25 rooms allotted to them at each property. Based on these representations, I was led to believe that booking availability would not be an issue if I enrolled in their membership. They also highlighted several additional benefits which, according to them, were unmatched in the market. However, the primary factor influencing my decision was their repeated claim of ownership and association with reputed hotel chains such as Radisson and Park Hotels. They also offered a 90-day free-look cancellation period, assuring that the membership could be cancelled without any issue. Relying on these assurances, I enrolled for the membership by swiping my supplementary credit card for ₹1.98 lakhs, to be converted into 12 EMIs. The membership was taken in my wife’s name, who is also the supplementary cardholder. The sales representatives left after informing us that a confirmation call would be made the next day (Monday, 12 January 2026), after which we would receive the membership login credentials. As no confirmation call was received by Monday afternoon, I became concerned and contacted Mr. Mukesh Mishra. Shortly thereafter, a confirmation call was made; however, during this call, several benefits promised by Mukesh and Abhay were either missing or contradicted, and the caller repeatedly asked us to merely confirm the stated terms. When my wife declined to confirm the offer due to clear mismatch with the previous day’s sales pitch, we immediately received another call from Mr. Mukesh Mishra, who insisted that we confirm whatever was stated during the confirmation call to receive the membership number and login details. He assured us that he would later arrange a customer care call where all promised benefits would be honoured. Trusting Mr. Mukesh Mishra during this second confirmation call, we agreed. However, before receiving any customer care call, we received an email from the company stating that we had confirmed the entire package and that “there are no further queries from the customer side.” This raised serious concerns and suspicion. We did not confirm the said email. Instead, we replied requesting immediate cancellation of the membership, asking them to provide proof of their relationship with Radisson/Radisson Blu, and instructed them not to process the payment further. From that day i.e. 13-Jan-26 we are sending follow-up emails to CHT, however no response except for seeking additional time to revert back. supporting evidence.In view of the above, it is evident that the transaction was induced through misrepresentation and false assurances. Please avoid any transaction with Country Holiday Travel....

Date of experience: Jan 11, 2026