I’ve used Country Hotel Breaks a few times and couldn’t fault them until now. 3 days before our spa hotel holiday we received an email stating that due to “unexpected operational issue” they had to cancel our booking. The email stated that their priority was to find a solution to us but it was worded in such a way that it made us believe that we had to find a different hotel, even though we have booked our trains. Eventually we found out that all we had to do was book directly with the hotel - why Country Hotel Breaks didn’t do this on purpose behalf or inform us that it’s only a minor issue is beyond me. The other problem was that the hotel couldn’t honour the £100 voucher we had with CHB so we had to get a receipt and claim it separately. The whole experience was extremely convoluted and although we understand that unexpected things happen, the way it was handled was very poor and unprofessional.
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Countryhotelbreaks.com is proud to represent many of the finest country hotels in Britain. We offer short hotel breaks and special offers to hotels all over the British Isles.
