I had a pair of Vortex binoculars that I was really happy with - apart from the fact that the casing was virtually disintegrating every time I used them. Despite having looked-after the binoculars since the day I purchased them, they did not appear to have been 'cared for' due to the ever-crumbling rubber casing.... I was advised to contact Country Sport Wholesale as Vortex Warranty representatives in the UK - WOW, what exceptional service they provided. Eddie Price, Service Manager was exemplary and understood my concern during our initial telephone conversation. He explained the returns process and kept me well informed during the entire process. He managed my expectations and arranged that I be provided with a replacement pair of binoculars as my binoculars were so old, they were no longer produced - or any spare parts available. To summarise - if every other Company looked after their customers half as well as Eddie Price does ...... then good old-fashioned customer service would be back where it once belonged.... Thank you so much. Your assistance has been truly appreciated.
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UK Distributor for the Shooting and Outdoor market.
Representing brands such as Alaska Guide Creations, Aero Precision, Britannia Rails, Bore Tech, Edge Tactical Eyewear, Earmor Ear Defenders, The Shooting Shed and Vortex Optics
Repair and maintance for Vortex Optics
