Review Time
I sent my Vortex scope back for warranty issues due to focus problems. Shipped it on Monday, received an email Tuesday afternoon confirming it was inspected and that I would get it back the next day. The service from Eddie and his team was outstanding. I highly recommend them.
I sent my Vortex scope back for warranty issues due to focus problems. Shipped it on Monday, received an email Tuesday afternoon confirming it was inspected and that I would get it back the next day. The service from Eddie and his team was outstanding. I highly recommend them.
I had a pair of Vortex binoculars that I was really happy with - apart from the fact that the casing was virtually disintegrating every time I used them. Despite having looked-after the binoculars since the day I purchased them, they did not appear to have been 'cared for' due to the ever-crumbling rubber casing.... I was advised to contact Country Sport Wholesale as Vortex Warranty representatives in the UK - WOW, what exceptional service they provided. Eddie Price, Service Manager was exemplary and understood my concern during our initial telephone conversation. He explained the returns process and kept me well informed during the entire process. He managed my expectations and arranged that I be provided with a replacement pair of binoculars as my binoculars were so old, they were no longer produced - or any spare parts available. To summarise - if every other Company looked after their customers half as well as Eddie Price does ...... then good old-fashioned customer service would be back where it once belonged.... Thank you so much. Your assistance has been truly appreciated.
Excellent customer care from Eddie Price, a true gentleman !!, who after contacting the company to purchase a base mount and screws “ over tightening the allen key screw resulting in cross threaded screw & base mount that fitted onto my picatinny rail on my Vortex Razor red dot”, sent me an email stating that the replacement mount and screws would be sent out the following day..Mount, screws, plus plate and Vortex sticker arrive today with no charge… Eddie is an great asset for CSW…
I recently sent my binoculars in for repair, and I couldn’t be happier with the whole experience. The communication was excellent from start to finish — clear, fast, and friendly.My binoculars came back like new: perfectly repaired and thoroughly cleaned.I’ve always loved my Vortex optics, but after this great customer service experience, I’m even more confident in recommending the brand to others.Absolutely top service!
Had a damaged pair of Vortex binoculars (broken focusing mechanism). Bins were bought in Canada about 10 years ago and of course i have no receipt or proof of purchase. Found CSW on the Internet and tentatively sent an email. No bother at all. One form to fill, send the bins, back in just over a week in perfect condition (and serviced too).No fuss, no fee, just great service.
Had a damaged Vortex Razor scope and handed to a representative of CSW at the Global Birdfair in Rutland on the Friday 11.7.25, on the 16.7.25 it had been repaired and back with me, now that’s what I call excellent service and all free of charge.That’s what Vortex give you, a guarantee for life and peace of mind.
Brought a used SPARC-AR red dot sight from a friend and needed sending in to be serviced due to corrosion in the battery compartment.Contacted CSW regarding the Vortex Lifetime VIP warrenty and servicing the optic.Replied back in under 2 hours for confirmation and sent me a Warrenty form to fill out, of which was done asap. Due to delays on my end, optic was not sent off for a few months, but sent off just over a week ago.Had been no longer than 24hrs once the optic was received by them for a confirmation email from Eddie Price regarding the state of the optic, confirmed a replacement was in order due to the sight being an outdated SPARC-AR1 and stated a rough time window of 4-5 weeks (understandable)It had been just over 2 days since that email then a follow up email was received again stating they had a new sparc-ar2 for me and would be sent out asap.And asap it was! Email sent on Friday, optic received Monday! Beautiful example of amazing customer service and efficient communication from both Eddie And his team at CSW, thanks for the incredible experience, and I’ll be sure to reach out again once this optic hits rock bottom 😂.
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UK Distributor for the Shooting and Outdoor market.
Representing brands such as Alaska Guide Creations, Aero Precision, Britannia Rails, Bore Tech, Edge Tactical Eyewear, Earmor Ear Defenders, The Shooting Shed and Vortex Optics
Repair and maintance for Vortex Optics
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