Like many other reviewers here, we have now lost our buyer as a direct result of an overly exaggerated and, in parts, inaccurate survey report, along with a shocking down-valuation.Even our estate agents raised concerns about how OTT the report was, stating they had not seen a survey so exaggerated in a long time. While we are willing to accept that some aspects of any survey are subjective, several points raised were, frankly, ridiculous.For example:“Decking slippery when wet” was flagged as a risk. The survey was carried out on a day when temperatures were -2°C with snow and ice present, yet this was still written up as a safety concern.The en-suite toilet is a macerator toilet. We explained it was fully functional, but—as advised by both the installer and our plumber—it should not be flushed during freezing temperatures due to the known risk of pipes freezing. The surveyor acknowledged this was a common issue and agreed with us, yet still stated in the report that the toilet does not work or needs replacing.Kitchen units were flagged as wear and tear with comments about the cost of replacement—something that applies to virtually any kitchen and adds no meaningful insight.Interior wooden doors were marked as unsafe due to glass not having protection, despite us living here for 18 years without a single issue. Despite all of this, the property was then down-valued by £15,000, completely ignoring current market conditions and comparable sales. As a result, the buyer’s lender is now unwilling to lend the required amount, leaving the buyer either demanding a further reduction (after already reducing their offer by £5,000) or pulling out entirely—which is what has now happened.Out of curiosity, we Googled “best surveyors to down-value a property” — Countrywide Surveyors appeared third on the list. Sadly, based on our experience, that feels very telling.This entire process has cost us time, money, and ultimately our buyer. The report does not feel balanced, fair, or reflective of the real condition of our home. We would strongly advise others to use this company with caution.
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