I had an extremely poor experience with Countrywide Surveying Services.The surveyor, Uvejs Cerimi, attended the property on behalf of Barclays for a change of deed mortgage. I received an SMS from Countrywide confirming the appointment time as 8:30am–10am.As I do not live at the property, I travelled extremely early to ensure I was there by 8:30am. After waiting with no communication, I had to call Countrywide at around 10am to find out where the surveyor was. Only then was I told that he would arrive at 11am!The surveyor eventually arrived after 11am, meaning I waited for over two and a half hours! No explanation or apology was provided for the delay. The fact that I had to chase Countrywide myself just to get an update was extremely unprofessional.In addition, it took over 3 weeks for Barclays to receive the valuation report because the incorrect work was initially carried out. Barclays had to chase Countrywide and request a revision, causing further unnecessary delays to my mortgage process.Overall, this experience was unacceptable. If I had a choice, I would NOT USE Countrywide Surveying Services again. I will also be submitting a formal complaint to Barclays.
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