I ordered a parcel on 17 November, and as of today, it still hasn't been delivered. Despite three phone calls to the support team, I received repeated assurances that it would arrive by 16/12/25, which turned out to be meaningless. Furthermore, the initial delivery attempt was incorrectly recorded as 'business closed,' which is false. The address is a private home, and someone was waiting for the delivery. This seems like either deliberate misrepresentation or a serious delivery failure. The lack of transparency and inaccurate tracking information shows a complete disregard for customers. After more than a month of delays and excuses, I have lost confidence in this service and will not use it again.
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