Easily the worst delivery experience I’ve ever had.
I received an email saying my Kogan.com order would arrive on 17 Feb 2026. Instead, it turned up on 11 Feb (apparently, I got an email saying there was a card left with instructions - yeah right, no card)—great in theory, except I wasn’t home. I tried to rebook the delivery, only to discover they only offer a 48‑hour delivery window, which is ridiculous. Even Australia Post manages better than that.
Their website claims you can redirect to a collection point, but it doesn’t tell you where those collection points actually are. After multiple frustrating calls and emails, I was finally told that the sender (again, this was purchased through Kogan) would need to change the label before it could be sent to a collection point—something never mentioned anywhere on their site.
Any retailer using this service should seriously reconsider, because I won’t purchase from you again if Couriers Please is involved. Avoid this company at all costs.
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