I should have read reviews as they all true - dress l received was terrible quality (market stall type) supposedly reduced from £100 to £50. This is a scam as Ts and Cs say you cannot have refunds only store credit on sale items so basically everything is “reduced” so you cannot get a refund - l tried to cancel order same day as it hadn’t shipped and was met with total refusal since it was more than 4 hours after ordering. It took nearly 2 weeks to arrive and wasn’t as l expected - the size was far smaller than their guide and did not fit - no where near / so the guide is not correct as l measured myself correctly. Update - Olivia offered credit to buy another item (70%) and keep the item or to ship it back and have 120% credit. As shipping costs are high l opted for 70% credit - l will see if a friend wants the dress if it fits them so not all bad l guess. I’d of preferred a cash refund but at least they are offering something even if it’s not ideal. I think on reflection they would do better to just reduce their prices to reflect that quality may not be what you expect. But they are responsive.
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