After receiving a response from Couture Moda regarding my review to reach out to Olivia in Customer Support I did so on the 19th July. 10 days later I have still not received a reply!!Very unhappy with my purchase from this company and lack of transparency in their RETURNS POLICY. I ordered two dresses both in the sale but before I completed the purchase I read the Returns Policy or thought I had. It took around 11 days to arrive and when it did the quality was very poor so I decided to return the items. After requesting the return I was advised that as the items were in the sale I could only have a credit towards a future purchase which I obviously wasn't interested in. After challengin the company I was told it was in their returns policy........it was in their T & C's but not under the heading of Returns policy but at the very bottom under exceptions. £60 pounds down the drain!!
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