I ordered 5 dresses from what I thought was a UK company only to find delivery was to be 3 weeks. I emailed the company within 24 hour window to cancel the order but I was informed by Hazel that the order cannot be cancelled, but I can return it once it’s delivered. Given the delivery time scale alarm bells went off and I emailed Hazel to enquire if the order was coming from China. Hazel did not respond or provide me with a returns address which I had asked for.I had no choice but to wait for the delivery of the order. Once it arrived I was disgusted with the dresses they were all cheap, poor quality dresses one of which you can see through and certainly didn’t reflect the photos on their website. The sizing was also totally inaccurate.I contacted Hazel again to request an email & was initially offered a 75% store credit to keep the dresses which I had no interest in doing as the dresses were utter rubbish!! I was then told I could return them but would only be entitled to a credit as items were in the sale but again still no returns address was given. I went onto their website but my order number wasn’t recognised!DO NOT BUY FROM THIS COMPANY they are nothing better than a scam they are misleading customers with their UK website suggesting elegant high quality clothes by relating themselves to London, Milan & Paris but with no mention of China. Please do not get taken in with them. I wish I had read these reviews before I had placed an order!!!!
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