Paid £45 for orthopaedic trainers and what I received was absolute rubbish that I would not pay a fiver for. Shoddy and in no way orthopaedic, they had a thin sliver of a plastic liner inside and it was clear these trainers would fall apart within a couple of uses. Emailed customer services for a refund, and they said their policy clearly states they don’t do refunds, only store credits. Nowhere on their site does it say that. They offered me a 75% store credit, but given how abysmal the trainers are, why on earth would I want to get anything else from them? Expensive lesson learned. UPDATE: despite sounding concerned in their reply below, I did email them again, and was told the same thing. Store credit or nothing. They knowingly sell shoddy goods, refuse to refund your money and only offer other shoddy goods in exchange. If they want me to change my review - simple. Give me my money back and pay for the return of the goods, or tell me to throw them away, as they are only fit for the bin.If Trust Pilot have the option, I will post pictures to show how bad the trainers areLike I said, SCAM company, DO NOT PURCHASE FROM THEM.
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