I already posted about Couture Moda and the extremely poor quality of the goods received: the item was absolutely not as described. I got this reply from the company, where it is clear that their practices are illegal under UK trade laws wrt returns. Please do not buy from this company. Hi Jennifer,Thanks so much for getting in touch, and I’m really sorry to hear that your order didn’t live up to your expectations — that’s absolutely not the experience we want you to have with us. I really appreciate you giving us the chance to sort this out.As outlined in our return policy (linked here), sale items are not eligible for refunds to the original payment method under any circumstance. We’ve set up the following options to ensure some flexibility:1. Keep the item and receive 75% store creditYou won’t need to return anything, and the credit can be used toward any future purchase.2. Return the item for 120% store creditIf preferred, you can send the item back at your own cost, and we’ll issue store credit for 120% of the item’s value once received.Please confirm how you’d like to proceed, and we’ll handle it from there.Best regards,Lein ♥ @ Couture-Moda Support
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