couture-moda.com

1.1
1.1 Based on 529 reviews

...

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Marilyn Powell
DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY. I ordered 2 dresses in March this year and had to return them as they were too small. There was no returns label in the package. On emailing I was told to return them (to Hong Kong) by tracked mail, costing me £19.70. After chasing them up for my refund, I was eventually sent 50% of the amount due and was told the remainder would be refunded in receipt of the goods in Hong Kong. I have since chased up the remainder of my refund (suggesting they refund my postage too as a gesture of goodwill) several times and have received NO REPLIES. I am now out of pocket by £62.36. I have had no alternative but to report them to the UK International Consumer Centre.

1
Date of experience: Mar 11, 2025

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