BUYER BEWARE! THIS COMPANY AND THEIR POLICIES ARE CRIMINAL. I PURCHASED A $600 DRESS IN GOOD FAITH, TRIED IT ON ONCE, IT DID NOT FIT WELL, SO I ASKED TO RETURN IT. THEY HAVE THIS CUMBERSOME PROTOCOL, INCLUDING SENDING PICTURES AND THEN I HAD TO PAY OVER $80 TO SEND IT BACK INSURED WITH SIGNATURE ACCEPTANCE. ONCE THEY RECEIVED IT, THEY HAD TO INSPECT IT BEFORE THEY SAID THEY WOULD ISSUE ME A STORE CREDIT (AS IF I WOULD EVER BUY ANYTHING FROM THEM AGAIN) AND WHATEVER I PURCHASED WITH THE STORE CREDIT WOULD BE A FINAL SALE. I DEMANDED A REFUND TO MY ORIGINAL PAYMENT AND THEY MADE ME FEEL AS THOUGH THEY WERE DOING ME THIS HUGE FAVOR. THEY PROCEEDED TO TELL ME THAT THEY WILL DEDUCT 25% ($150!! - RIDICULOUS!) FOR A RESTOCKING FEE AND THEIR FREIGHT CHARGE WHEN THEY SENT IT TO ME AS WELL AS A HANDLING FEE. LONG STORY SHORT, I’M OUT $300 FOR A $600 DRESS I RETURNED!
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Couture Candy is a trusted online fashion retailer specializing in authentic designer dresses for formal events, including prom, weddings, black-tie occasions, pageants, and evening wear. We curate a wide selection of 100% genuine designer gowns from well-known international and U.S. brands, offering styles for every body type, budget, and occasion.
Founded in the United States, Couture Candy serves customers worldwide through a secure e-commerce platform, with transparent pricing, detailed product descriptions, and clear sizing guidance to help shoppers make confident purchasing decisions. Every item sold on our website is sourced directly from authorized designers or official distributors — we do not sell replicas or counterfeit products.
We understand that ordering formalwear online requires trust. That’s why we prioritize accurate listings, responsive customer support, and reliable shipping, while clearly communicating our policies on delivery timelines, final-sale items, and designer-specific return terms. Our team is committed to assisting customers before and after purchase to ensure a smooth shopping experience.
Thousands of customers choose Couture Candy for milestone moments such as proms, weddings, galas, and special celebrations. We value honest feedback and continuously use customer reviews to improve our service, website experience, and fulfillment processes.
At Couture Candy, our goal is simple: to make luxury fashion accessible online while delivering authenticity, transparency, and dependable service.See more
