This has been the worst experience ever. Assisting a 74-year-old friend with a stolen car claim, I found they treat you like a criminal. The process is poorly explained, requiring multiple calls and interviews that are inaccessible for someone with a disability. It’s frustrating to repeat the same information multiple times, which is not considerate of victims. The only positive aspect was the staff's politeness amidst their outdated processes.
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We’re the UK arm of the Covéa Group – one of Europe’s leading insurance and reinsurance providers.
From protecting family homes and cars to safeguarding businesses, we deliver a full range of insurance products backed by the financial strength of Covéa and our award-winning claims service.
We’ve been trusted in the UK for over 60 years and we’re proud to be consistently recognised by brokers and customers alike: 5-star rated in Personal Lines, Insurance Times “Customer Champion of the Year,” and ICS ServiceMark with Distinction.
Our purpose is simple: to protect people when the worst happens — and to put things right, fast.See more
