coveainsurance.co.uk

4.4
4.4 Based on 120 reviews

We’re the UK arm of the Covéa Group – one of Europe’s leading insurance and reinsurance providers. From protecting family homes and cars to safeguarding businesses, we deliver a full range of insurance products backed by the financial strength of Covéa ...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.4

/
5

120 Reviews

5 Star
80%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
14%

All Reviews

Filter Reviews

Review Time

Eva Morgan
Professional and Attentive Support

The representative was professional, courteous, attentive, and knowledgeable. The issue was addressed promptly. However, since this matter is still ongoing and not completely resolved, I cannot provide additional comments at this moment.

4
Date of experience: Dec 22, 2025
Iggy Hughes
Unreliable service leading to unfinished work

They operate under the name of the company, hiring incapable contractors who leave tasks incomplete. The property deteriorates due to negligence, and they refuse to address any damage caused by poor workmanship that should be reviewed and approved by designated individuals.

1
Date of experience: Dec 03, 2025
Sandi M.
Sofia made the process seamless...

Sofia was highly efficient and made the entire call very straightforward for me.

5
Date of experience: Dec 03, 2025
Monty M.
Misleading practices under a different name

They operate under a different name, hiring incompetent companies that leave work incomplete. The property deteriorates due to negligence, and they refuse to address any damage caused by inadequate work that should have been checked and approved.

1
Date of experience: Dec 03, 2025
Adora Rogers
Not truly comprehensive insurance!

Avoid this company for car insurance. After my car was stolen, I received less than its value despite having fully comprehensive coverage. The insurance, although branded differently, was actually through an unfamiliar provider. Make sure to verify the car's value and payout terms when insuring. The contents inside were valued at much more than I was compensated. Unbelievable...

1
Date of experience: Dec 02, 2025
Bertram Ross
Extremely frustrating experience

This has been the worst experience ever. Assisting a 74-year-old friend with a stolen car claim, I found they treat you like a criminal. The process is poorly explained, requiring multiple calls and interviews that are inaccessible for someone with a disability. It’s frustrating to repeat the same information multiple times, which is not considerate of victims. The only positive aspect was the staff's politeness amidst their outdated processes.

1
Date of experience: Nov 28, 2025
Frederick Patterson
A road accident made easier

Experiencing a road accident can be tough on self-esteem, and filing a claim can worsen it. However, Alexandra made the entire process as smooth as possible. She was efficient, organized, and brought a human touch to the experience.

5
Date of experience: Nov 28, 2025
Ford B.
Outstanding handler and service

The representative was very courteous and helpful, clearly explaining the claim details and what to expect next. Excellent service overall.

5
Date of experience: Nov 27, 2025
Roman Morgan
Invaluable assistance with my claim

The representative was incredibly helpful with my claim query, providing understanding and support during a stressful time. She clearly explained the next steps and measures in place. A true asset to the company. Thank you.

5
Date of experience: Nov 27, 2025
Reassuring and supportive

In challenging circumstances, the representative was calm and provided valuable information while ensuring good follow-up.

5
Date of experience: Nov 26, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • We’re the UK arm of the Covéa Group – one of Europe’s leading insurance and reinsurance providers.

    From protecting family homes and cars to safeguarding businesses, we deliver a full range of insurance products backed by the financial strength of Covéa and our award-winning claims service.

    We’ve been trusted in the UK for over 60 years and we’re proud to be consistently recognised by brokers and customers alike: 5-star rated in Personal Lines, Insurance Times “Customer Champion of the Year,” and ICS ServiceMark with Distinction.

    Our purpose is simple: to protect people when the worst happens — and to put things right, fast.See more

  • email social@coveainsurance.co.uk
  • language https://www.coveainsurance.co.uk/

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More