Review Time
The representative was professional, courteous, attentive, and knowledgeable. The issue was addressed promptly. However, since this matter is still ongoing and not completely resolved, I cannot provide additional comments at this moment.
They operate under the name of the company, hiring incapable contractors who leave tasks incomplete. The property deteriorates due to negligence, and they refuse to address any damage caused by poor workmanship that should be reviewed and approved by designated individuals.
They operate under a different name, hiring incompetent companies that leave work incomplete. The property deteriorates due to negligence, and they refuse to address any damage caused by inadequate work that should have been checked and approved.
Avoid this company for car insurance. After my car was stolen, I received less than its value despite having fully comprehensive coverage. The insurance, although branded differently, was actually through an unfamiliar provider. Make sure to verify the car's value and payout terms when insuring. The contents inside were valued at much more than I was compensated. Unbelievable...
This has been the worst experience ever. Assisting a 74-year-old friend with a stolen car claim, I found they treat you like a criminal. The process is poorly explained, requiring multiple calls and interviews that are inaccessible for someone with a disability. It’s frustrating to repeat the same information multiple times, which is not considerate of victims. The only positive aspect was the staff's politeness amidst their outdated processes.
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We’re the UK arm of the Covéa Group – one of Europe’s leading insurance and reinsurance providers.
From protecting family homes and cars to safeguarding businesses, we deliver a full range of insurance products backed by the financial strength of Covéa and our award-winning claims service.
We’ve been trusted in the UK for over 60 years and we’re proud to be consistently recognised by brokers and customers alike: 5-star rated in Personal Lines, Insurance Times “Customer Champion of the Year,” and ICS ServiceMark with Distinction.
Our purpose is simple: to protect people when the worst happens — and to put things right, fast.See more
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