I completed an online application for a savings account on 30 November 2025. At the end of the application, I was informed that documents would be sent to me by post for signature. After not receiving anything further, I reached out to the support team twice to follow up on the paperwork. During my second call on 12 December 2025, I was told that the product had been withdrawn a week earlier. I was never notified about this, even with an active application in process. This experience was extremely disappointing. I have never encountered such an issue with other financial institutions. Had I been informed earlier, I could have opened an alternative account elsewhere to secure a better rate. The process felt unnecessarily long and inefficient, and there was no acknowledgment or apology for the inconvenience. The organization should clearly state before an online application is submitted that physical documents must be sent, and they should communicate promptly if a product is withdrawn while an application is pending.
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