Review Time
Coventry building society are honestly the worst bank I have ever dealt with. They make everything so complicated it is infuriating! They bat me between local branch and head office and have obviously terrible communication lines between the two. Documents not uploaded centrally and won’t talk to me so I can never get anything done even the most simple task of changing my contact number. Honestly I can’t wait to get my money out and never use them again!
I’ve been a member of a financial institution for just over 5 years, and I recently opened a new savings account using the mobile app — I was truly impressed. The process was remarkably straightforward and a significant improvement from past experiences. The app is clear, intuitive, and very user-friendly. I particularly valued the confirmation of payee check, which gave me confidence that I’d entered all the details correctly. In addition to the excellent digital experience, the in-branch and phone service is consistently exceptional. The staff are always helpful, knowledgeable, and reassuring. It’s clear that a lot of investment has been made in both technology and customer service, and it really shines through. Great job and thank you.
I submitted an online application for an account on 30 November 2025. At the end of the application, I was informed that I would receive documents by post for signature. After not hearing anything, I contacted the support team twice for updates. During my second call on 12 December 2025, I learned that the product had been withdrawn a week prior, and I was never notified despite having an active application. This experience was frustrating and inefficient, lacking acknowledgment or apology for the trouble caused. The organization needs to clearly indicate that physical documents are required before submitting an online application and should communicate promptly if a product is withdrawn.
I completed an online application for a savings account on 30 November 2025. At the end of the application, I was informed that documents would be sent to me by post for signature. After not receiving anything further, I reached out to the support team twice to follow up on the paperwork. During my second call on 12 December 2025, I was told that the product had been withdrawn a week earlier. I was never notified about this, even with an active application in process. This experience was extremely disappointing. I have never encountered such an issue with other financial institutions. Had I been informed earlier, I could have opened an alternative account elsewhere to secure a better rate. The process felt unnecessarily long and inefficient, and there was no acknowledgment or apology for the inconvenience. The organization should clearly state before an online application is submitted that physical documents must be sent, and they should communicate promptly if a product is withdrawn while an application is pending.
My application for a new savings account was rejected because it arrived a day late, despite the delay being caused by postal issues on their end. I made several phone calls to inquire about my application, which resulted in them sending me recorded application forms. I currently hold multiple savings accounts with them, but I will consider other options once they mature.
Once again, I find myself leaving a 1-star review due to the long wait for funds to be transferred to an external account. I requested an explanation regarding the same-day transfers they keep mentioning, but all I received was a generic response without any updates. What happened to their customer service? If you're seeking a fast and professional organization, it's best to steer clear. I provided information they requested, but have yet to hear anything back.
I would like to give a 4+ star review since it doesn’t quite reach 5 stars. The drop in rating is due to slightly uncompetitive rates and excessive postal communication, which likely impacts the rates offered. I wish they would adopt a fully electronic document process for all products unless specifically opted out. I would prefer the added interest rather than worrying about postage costs.
Moving my daughter's cash ISA has been a complete nightmare; it’s taken over a month and is still incomplete. Even when I lodged a complaint, I was met with cold attitudes and attempts to brush me off. When I inquired about their disability training for customer-facing staff, they seemed unaware and dismissed the topic, expecting me to accept £75 as goodwill. There’s a clear lack of empathy towards customers with disabilities that needs addressing.
I had a great experience resolving a login problem after replacing my phone. A representative was incredibly helpful, patient, and friendly. Although it took some time to sort out, the issue was ultimately resolved thanks to her assistance.
I received three separate letters today, all irrelevant and confusing during a tough time. I had to call them for clarification, only to learn they were 'standard' responses sent out despite my previous communication. This is the worst kind of misleading and wasteful service. They would fit right in with the (un)Cooperative bank.
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