I submitted an online application for an account on 30 November 2025. At the end of the application, I was informed that I would receive documents by post for signature. After not hearing anything, I contacted the support team twice for updates. During my second call on 12 December 2025, I learned that the product had been withdrawn a week prior, and I was never notified despite having an active application. This experience was frustrating and inefficient, lacking acknowledgment or apology for the trouble caused. The organization needs to clearly indicate that physical documents are required before submitting an online application and should communicate promptly if a product is withdrawn.
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