I bought this Cove-Pure CP -16It’s advertised as plug & play 2 minutes. After all what do you have to do? Install 2 filters & fill up water reservoir & plug it in.. Well I plugged it in & it doesn’t go to next step .. FLUSH.. It just says Change H2O… WHY? I just filled it.. So I dump it out refill it… Same ERROR MESSAGE..Mind you I’m spilling water ..So after 2 hours I give up. . I look for customer service.. Where’s the phone number? THERE IS NO PHONE NUMBER.. Email them .. They answer eventually after 3 emails.. I say I’m getting ERROR MESSAGE.. They say unplug it. I unplug it and plug it back in.. NOTHING ..Change H2O..They say check the float.. Huh? Yeah the water float.. It won’t work w/o it .. looks ok to me.. Only one way to install it ..Undo it redo it Try again ERROR ..Update:Well after all this -Cove Pure Customer Service reached out. & offered a new unit which now works..Although using the buttons required some work.. It does work after all..
Claim your business profile now and gain access to all features and respond to customer reviews.
